Privacy Policy
Who we are
We are Terve Elo Oy (Terve Elo LLC) registered in Finland, Reg. No. 2549108-8. (We/Us).
Terve Elo Oy is committed to protecting and respecting your privacy.
Here on this website https://www.wellbeingsupp.com (the Web site) we sell UK manufactured products. We are using drop shipping model which allows us to accept orders and ship them straight from manufacture in UK.
This policy defines the basis on which we collect personal data from you, or that you provide to us, when you visit or use our website at https:// www.variednutrients.co.uk. This policy also applies if you purchase our products online, from any other devices.
What information we collect and why
Personal Information
When you buying products from Us, you are entering into a contract with Us. As a potential customer you have two options: set up and account or purchase as a guest user. To fulfill the order we ask you to provide some personal information such as;
- Full name
- Postal address (delivery address) and Billing address
- Email address
- Your contact phone number (mobile number) in case courier service needs to contact you for delivery
If you set up an account it will contain the information you provided, alongside a record of the orders you have placed.
If you order as a guest visitor, you do not have an account. We will hold information related to your order though for as long as it is required to assist you with your order.
We will collect information showing your IP address and country you are visiting us from so we can offer you according payment currency EUR or Pound sterling.
We will also collect IP address and country information for the purpose of preventing and protecting from any virus, malicious software and hacker attacks.
We will keep in the website database your account login details, including your user name and chosen password so you can access your account next time you visit us and for the purpose of preventing and protecting from any virus, malicious software and hacker attacks.
If you contact Us, We may keep a record of that correspondence for future reference.
For further information on our use of cookies and tracking please see our Cookie Policy page.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos (for example, youtube videos), images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How we use your data
We use information we gathered from you of which you left with us for the following purposes:
- To deliver to you products that you order from Us; to respond to any queries, complaints or requests for further information; for internal record keeping, billing and accounting.
- To process order, take payment, provide refunds if necessary or fulfill obligations towards customer that may arise from transactions or contracts entered into between you and Us.
- Help answer your questions and solve any issues or queries.
- We may disclose your personal information to employees or shareholders of our company.
- We may disclose your personal information to the service providers we work with, where it is necessary for Us managing our business and improving services.
- To prevent and protect from malicious software penetration, viruses and hacker attacks.
We only share information that helps third parties to provide their services to Us or to provide their services to you.
Our current service providers list include:
- WordPress
- Woocommerce
- WordPress and Woocommerce plugins supplied by the third parties
- Stripe payment service provider which in turn uses information you provide to protect from fraud and process transactions
- PayPal payment provider which in turn uses information you provide to protect from fraud and conduct transactions
- Posti (Itella Posti) Finnish postal service
- Specialist Supplements which is manufacturer and drop shipping service provider
- Royal Mail, DPD or other courier service
- Google in a part related to Google Analytics
We may also disclose your personal information to third parties where it is necessary for our legitimate interest, or we are obliged to do so by law or local UK or Finnish regulations:
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation. This might include, for example, exchanging information with other companies and organisations for the purposes of fraud protection.
How long we keep your information
If you contact Us with an enquiry but do not enter into a contract with Us, we will normally delete your personal data after 3 months except your account details which kept for as long as you keep the account with Us.
If you order products from Us, we will keep contract information (including personal data) for 3 years after the end of the contract. We can keep this information for a longer period after termination of the contract in case we are required by law or regulatory authorities to do so.
Security
When you have chosen login/password that allows you to access the web site, you are responsible for keeping that confidential. You may not to share your login/password with anyone.
We will never be asking you for your passwords.
We will take all reasonable measures to ensure that your data is treated securely and in accordance with this Privacy Policy.
All information you provide to Us is only stored on secure servers of hosting provider excluding your payment details which are only kept by payment provider (either Stripe or PayPal). Payment transaction security is provided by payment provider.
The Web site is not involved in collecting payment details or transaction processing.
What rights you have over your data
Your personal data is protected by legal rights including your rights to object to our processing of your personal data, request to erase your personal data where processing is no longer necessary or erase them without no special reason (Right to be Forgotten) or correct your personal data, request access personal data held about you.
Opting out
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
Contact
Should you need to get in touch with us please email or write to:
CALL: +358 465791038 (Overseas) (also via WhatsUp)
EMAIL: [email protected]
WRITE TO US: 58830 Parkumaki, Sallinjoentie 134, Finland
WhatsUp: Chat or call by clicking ‘WhatsUp’ icon in the lower right hand corner on every page of the web site.
